Exceptional client service is imperative for law firms that want to succeed and retain happy, loyal clients. What’s more, many customers might turn to sites such as Yelp, Avvo, Twitter, and Facebook to review you firm, and you need to do what you can to make sure those reviews are positive. (After all, negative reviews can really harm, if not destroy, a business.) In this webinar, we’ll help you solidify a plan and set procedures to increase the odds that every one of your clients has a positive experience—the kind that makes them want to rave about you to the world.
- Learn how to coach everyone at your firm to deliver exceptional client service.
- Explore how to brainstorm, implement, test, and fine-tune both conventional and innovative measures to give clients a positive experience.
- Discover how to ethically and subtly solicit reviews from happy customers.
- Turn your biggest fans into your most effective business development strategy.